Refund policy

General Return Information

Due to all of our products being made-to-order, we don’t accept returns of perishable goods (such as coffee beans), decor or other merchandise.

If you have any concerns about coffee orders you have received that may require a refund or exchange, please contact us at support@tinycup.coffee within 30 days of your order date.

Merchandise

Items from The Rest Shop are considered final sale. Due to products being made to order, we don’t accept returns or size/color exchanges. However, you may be eligible for a refund. Please contact us at support@tinycup.coffee within 30-days of your order date to inquire with attached images of any item defects and we'll do our best to work things out and make you feel whole, we promise.

Other Items

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to make a separate purchase of the new item once your refund request is approved.

Refund Approval Process

Start a refund request by contacting us at support@tinycup.coffee within 30-days of your order date.

We will notify you once we’ve carefully considered your refund request to let you know if it was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@tinycup.coffee.